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Consumer protection for heat

Ofgem has responded to the Scottish government’s consultation on district heat with suggestions on how to regulate the sector.

In a letter, Martin Crouch, senior partner for improving regulation, said: “The monopolistic nature of heat networks may lead to poor outcomes with regards to pricing. Customers may be locked in to long-term contracts with no ability to switch supplier and often insufficient information to understand the basis on which they are being charged.”

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