Utilita is to pay £450,000 to debt charity StepChange, after Ofgem found the prepayment metering supply specialist had wrongly blocked 40,000 customers from switching to other suppliers.
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E.On has paid £7.7 million in redress to Citizens Advice's Energy Best Deal service, after Ofgem confirmed failings in how it dealt with customers after price rises in 2013 and 2014.
Ofgem has opened an investigation into five companies that were successful in National Grid’s first Capacity Market auction. The regulator is investigation whether the companies provided false or misleading planning information.
The European Commission has taken on Russian gas supplier Gazprom, saying that it is breaching antitrust rules in its gas supply business.
Energy supplier Spark Energy has made a £250,000 payment to Citizens Advice and Citizens Advice Scotland (less a £1 penalty to Ofgem) in recompense for multiple, longstanding failings in dealing with customers.
SSE is to make a £100,000 payment to Energy Action Scotland in recompense for receiving excessive constraint payments.
EDF Energy has agreed to make a £3 million contribution to Citizens Advice Energy Best Deal Extra and Plymouth Citizen’s Advice Bureau in recompense for poor customer complaint handling.